Pickup, delivery & privacy
Useful details before you order or ask for a service.
Orders and pickup
Sending an enquiry does not confirm or reserve an order. We confirm the plant, size, price, quantity and pickup time on WhatsApp before you come. Stock changes, and photos may show a different size from the plants available.
Delivery and garden advice
Ask us about delivery to your location. We confirm availability, charges and timing with you. Any requested appointment date still needs our confirmation. Garden work estimates depend on the site and the work agreed.
Changes and cancellations
Contact us as soon as you can to change or cancel an enquiry. Agree on payment, cancellation and refund terms with us before confirming an order or service.
Your information
The forms prepare a WhatsApp message on your device. We receive your details only when you send it. Share only what we need to help, such as your name, phone number and plans. Do not send bank login details or identity documents.
WhatsApp, Facebook and Instagram use their own privacy policies for visits and messages. Our website provider processes connection and security information to run and protect this site. We keep a record of staff stock changes with their account email so changes can be checked.
To ask about your shared information, or request a correction or deletion, call us on 013-581 4323.